Privacy policy

PRIVACY POLICY

COUNTDOWN SA VALUES YOUR PRIVACY AND IS COMMITTED TO PROTECTING YOUR PERSONAL INFORMATION. THIS PRIVACY POLICY EXPLAINS HOW WE COLLECT, USE, STORE, AND SAFEGUARD YOUR INFORMATION WHEN YOU VISIT OUR WEBSITE, MAKE A PURCHASE, CONTACT US, OR OTHERWISE INTERACT WITH OUR BUSINESS.

BY USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS PRIVACY POLICY.

INFORMATION WE COLLECT

WE MAY COLLECT INFORMATION INCLUDING, BUT NOT LIMITED TO:

  • NAME

  • BILLING ADDRESS

  • SHIPPING ADDRESS

  • EMAIL ADDRESS

  • PHONE NUMBER

  • PAYMENT INFORMATION (PROCESSED SECURELY THROUGH THIRD-PARTY PAYMENT PROCESSORS)

  • ORDER HISTORY

  • COMMUNICATIONS WITH OUR TEAM

  • IP ADDRESS

  • DEVICE INFORMATION

  • BROWSER INFORMATION

  • WEBSITE USAGE DATA

  • COOKIES AND SIMILAR TECHNOLOGIES

HOW WE USE YOUR INFORMATION

YOUR INFORMATION MAY BE USED TO:

  • PROCESS AND FULFILL ORDERS.

  • PROVIDE SHIPPING UPDATES AND ORDER NOTIFICATIONS.

  • RESPOND TO QUESTIONS, REQUESTS, OR CUSTOMER SUPPORT INQUIRIES.

  • VERIFY ORDERS AND HELP PREVENT FRAUD.

  • IMPROVE OUR WEBSITE, PRODUCTS, AND CUSTOMER EXPERIENCE.

  • COMPLY WITH APPLICABLE LEGAL AND REGULATORY REQUIREMENTS.

  • SEND MARKETING OR PROMOTIONAL COMMUNICATIONS ONLY WHERE PERMITTED BY LAW OR WITH YOUR CONSENT.

PAYMENT INFORMATION

COUNTDOWN SA DOES NOT STORE YOUR COMPLETE CREDIT OR DEBIT CARD INFORMATION ON OUR SYSTEMS.

ALL PAYMENT TRANSACTIONS ARE PROCESSED THROUGH SECURE THIRD-PARTY PAYMENT PROVIDERS THAT MAINTAIN THEIR OWN SECURITY AND PRIVACY PRACTICES.

COOKIES

OUR WEBSITE MAY USE COOKIES AND SIMILAR TECHNOLOGIES TO IMPROVE WEBSITE PERFORMANCE, REMEMBER CUSTOMER PREFERENCES, ANALYZE WEBSITE TRAFFIC, AND PROVIDE A BETTER SHOPPING EXPERIENCE.

YOU MAY DISABLE COOKIES THROUGH YOUR BROWSER SETTINGS, ALTHOUGH CERTAIN FEATURES OF THE WEBSITE MAY NOT FUNCTION PROPERLY.

INFORMATION SHARING

COUNTDOWN SA DOES NOT SELL, RENT, OR TRADE YOUR PERSONAL INFORMATION TO THIRD PARTIES.

WE MAY SHARE INFORMATION ONLY WHEN NECESSARY TO:

  • PROCESS PAYMENTS.

  • SHIP YOUR ORDERS.

  • DETECT OR PREVENT FRAUD.

  • COMPLY WITH LEGAL OBLIGATIONS.

  • PROTECT THE RIGHTS, PROPERTY, OR SAFETY OF COUNTDOWN SA, OUR CUSTOMERS, OR OTHERS.

DATA SECURITY

WE USE REASONABLE ADMINISTRATIVE, TECHNICAL, AND PHYSICAL SAFEGUARDS TO HELP PROTECT YOUR PERSONAL INFORMATION.

HOWEVER, NO METHOD OF INTERNET TRANSMISSION OR ELECTRONIC STORAGE IS COMPLETELY SECURE. WHILE WE STRIVE TO PROTECT YOUR INFORMATION, WE CANNOT GUARANTEE ABSOLUTE SECURITY.

THIRD-PARTY SERVICES

OUR WEBSITE MAY INCLUDE LINKS TO THIRD-PARTY WEBSITES, PAYMENT PROVIDERS, SOCIAL MEDIA PLATFORMS, OR OTHER SERVICES.

COUNTDOWN SA IS NOT RESPONSIBLE FOR THE PRIVACY PRACTICES, SECURITY, OR CONTENT OF THIRD-PARTY WEBSITES OR SERVICES.

MARKETING COMMUNICATIONS

IF YOU SUBSCRIBE TO RECEIVE PROMOTIONAL EMAILS, TEXT MESSAGES, OR OTHER MARKETING COMMUNICATIONS, YOU MAY OPT OUT AT ANY TIME BY FOLLOWING THE UNSUBSCRIBE INSTRUCTIONS PROVIDED OR BY CONTACTING US DIRECTLY.

CHILDREN'S PRIVACY

OUR WEBSITE AND SERVICES ARE NOT DIRECTED TOWARD CHILDREN UNDER THE AGE OF THIRTEEN (13), AND WE DO NOT KNOWINGLY COLLECT PERSONAL INFORMATION FROM CHILDREN UNDER THIRTEEN (13).

IF WE BECOME AWARE THAT SUCH INFORMATION HAS BEEN COLLECTED, WE WILL TAKE REASONABLE STEPS TO DELETE IT.

YOUR RIGHTS

DEPENDING ON YOUR LOCATION AND APPLICABLE LAW, YOU MAY HAVE THE RIGHT TO REQUEST ACCESS TO, CORRECTION OF, OR DELETION OF CERTAIN PERSONAL INFORMATION THAT WE MAINTAIN ABOUT YOU.

TO MAKE A REQUEST, PLEASE CONTACT US USING THE INFORMATION PROVIDED BELOW.

CHANGES TO THIS PRIVACY POLICY

COUNTDOWN SA RESERVES THE RIGHT TO UPDATE OR MODIFY THIS PRIVACY POLICY AT ANY TIME.

ANY CHANGES WILL BECOME EFFECTIVE UPON BEING POSTED TO OUR WEBSITE. CONTINUED USE OF OUR WEBSITE OR SERVICES AFTER SUCH CHANGES CONSTITUTES ACCEPTANCE OF THE UPDATED POLICY.

CONTACT US

IF YOU HAVE QUESTIONS ABOUT THIS PRIVACY POLICY OR HOW YOUR INFORMATION IS USED, PLEASE CONTACT US:

COUNTDOWN SA

11185 WESTWOOD LOOP, STE 105

SAN ANTONIO, TX 78245

PHONE: (210) 580-1598

EMAIL: LLCCOUNTDOWN@GMAIL.COM

INSTAGRAM: @COUNTDOWNSA_

WE ACCEPT PHONE CALLS, TEXT MESSAGES, EMAILS, AND INSTAGRAM DIRECT MESSAGES DURING NORMAL BUSINESS HOURS.