SHIPPING POLICY

COUNTDOWN SA IS COMMITTED TO SHIPPING EVERY ORDER SAFELY, SECURELY, AND AS QUICKLY AS POSSIBLE.

ORDERS ARE TYPICALLY PROCESSED AND SHIPPED WITHIN ONE (1) BUSINESS DAY AND, IN MOST CASES, NO LATER THAN TWO (2) BUSINESS DAYS AFTER PAYMENT HAS BEEN SUCCESSFULLY RECEIVED. DURING HOLIDAYS, STORE EVENTS, HIGH-VOLUME RELEASES, OR OTHER UNFORESEEN CIRCUMSTANCES, PROCESSING TIMES MAY BE EXTENDED.

ONCE YOUR ORDER HAS BEEN SHIPPED, A TRACKING NUMBER WILL BE PROVIDED TO THE EMAIL ADDRESS OR PHONE NUMBER ASSOCIATED WITH YOUR ORDER.

STANDARD SHIPPING METHODS ARE SELECTED AT CHECKOUT. CUSTOMERS WHO REQUEST EXPEDITED OR PRIORITY SHIPPING ARE RESPONSIBLE FOR ANY ADDITIONAL SHIPPING COSTS UNLESS OTHERWISE STATED AS PART OF A PROMOTION OR OFFER.

FROM TIME TO TIME, COUNTDOWN SA MAY OFFER FREE SHIPPING OR DISCOUNTED SHIPPING PROMOTIONS. ANY ELIGIBILITY REQUIREMENTS, SHIPPING METHODS, OR TIMEFRAMES WILL BE DISCLOSED AT THE TIME OF THE PROMOTION.

EVERY ORDER IS CAREFULLY PACKAGED TO HELP PROTECT YOUR PURCHASE DURING TRANSIT. FOOTWEAR IS SHIPPED WITH THE ORIGINAL SHOE BOX PLACED INSIDE AN ADDITIONAL SHIPPING BOX WHEN POSSIBLE TO HELP PRESERVE THE CONDITION OF THE ORIGINAL BOX. COUNTDOWN SA DOES NOT PLACE SHIPPING LABELS DIRECTLY ON SHOE BOXES OR USE SHOE BOXES AS THE OUTER SHIPPING CONTAINER UNLESS THE CUSTOMER SPECIFICALLY REQUESTS OTHERWISE OR THE ORIGINAL PRODUCT WAS SOLD WITHOUT AN OUTER SHIPPING BOX.

ONCE A SHIPMENT HAS BEEN ACCEPTED BY THE SHIPPING CARRIER, OWNERSHIP AND RISK OF LOSS TRANSFER TO THE CUSTOMER, SUBJECT TO APPLICABLE LAW.

DELIVERY DATES PROVIDED BY SHIPPING CARRIERS ARE ESTIMATES ONLY AND ARE NOT GUARANTEED BY COUNTDOWN SA. WE ARE NOT RESPONSIBLE FOR DELAYS CAUSED BY THE SHIPPING CARRIER, WEATHER, NATURAL DISASTERS, STRIKES, HIGH SHIPPING VOLUMES, OR OTHER EVENTS OUTSIDE OF OUR CONTROL.

IF A PACKAGE IS MARKED AS DELIVERED BY THE SHIPPING CARRIER, THE DELIVERY SHALL BE CONSIDERED COMPLETE. CUSTOMERS WHO BELIEVE A DELIVERED PACKAGE IS MISSING SHOULD FIRST CONTACT THE SHIPPING CARRIER, CHECK WITH HOUSEHOLD MEMBERS, NEIGHBORS, PROPERTY MANAGEMENT, OR THEIR LOCAL POST OFFICE, AND FILE ANY NECESSARY CLAIMS WITH THE CARRIER.

CUSTOMERS ARE RESPONSIBLE FOR PROVIDING AN ACCURATE SHIPPING ADDRESS AT THE TIME OF PURCHASE. COUNTDOWN SA IS NOT RESPONSIBLE FOR DELAYS, LOST SHIPMENTS, OR ADDITIONAL SHIPPING COSTS RESULTING FROM AN INCORRECT OR INCOMPLETE SHIPPING ADDRESS PROVIDED BY THE CUSTOMER.

IF A PACKAGE IS RETURNED DUE TO AN INCORRECT ADDRESS, REFUSED DELIVERY, OR FAILURE TO CLAIM THE SHIPMENT, THE CUSTOMER MAY BE RESPONSIBLE FOR ANY ADDITIONAL SHIPPING CHARGES REQUIRED TO RESHIP THE ORDER.

IF YOUR PACKAGE ARRIVES WITH VISIBLE SHIPPING DAMAGE, WE RECOMMEND TAKING PHOTOGRAPHS OF THE SHIPPING BOX, PACKAGING MATERIALS, AND PRODUCT IMMEDIATELY AND CONTACTING BOTH THE SHIPPING CARRIER AND COUNTDOWN SA AS SOON AS POSSIBLE SO WE CAN ASSIST WITH THE CLAIM PROCESS. DEADLINE FOR THIS ISSUE MAY BE SUBMITTED NO LATER THAN THE NEXT DAY FROM THE MARKED DELIVERED DATE.

BY PLACING AN ORDER WITH COUNTDOWN SA, YOU ACKNOWLEDGE AND AGREE TO THIS SHIPPING POLICY.